OUTSOURCING

Billing is a sensitive and complex area that new Telecom service providers are likely to confront. If the resources and skills needed to conduct billing successfully do not already exist in-house, time and money will have to be spent procuring them. This time and money is likely to be needed at the very moment when your team is fully pre-occupied setting up the other aspects of the business.

We develop packages specifically to enable existing industry domains such as Telcos, utilities and service companies, ISPs and ASPs to outsource their billing process. And also for new and young service providers who would rather not be encumbered with billing issues. Our package offers a complete solution to service provider billing requirements and we will ensure that your customer receive accurate itemized call statements and invoices each month from day one.

We also provide business management software that supports the principal business processes involved in running a Telecom resale operation. This software also ensures that the integrity of customer, line and tariff data is maintained so that accurate billing is possible.
Whether you outsource your billing to us or license our comprehensive, convergent solutions, we’ll have you spending less – and your customers spending more.

Benefits

• Enables your firm to focus on its core competencies. Functions falling outside your firm’s area of expertise waste your time and drain your resources. Outsourcing the right functions gives your company the best return on investment.

• By outsourcing your billing to the right company, your firm can roll out products without taking the time to enhance its own billing system.

• Outsourcing your billing function enables you to save hundreds of thousands of up-front capital, which can be allocated to vital areas of your company.

• Leave the billing function to companies that exist solely to do it. And their expertise can keep you from hiring additional personnel to operate and maintain your billing system.

• Reduction of Risk

• The requirement for start-up operators is to go live, begin billing and collect revenue in a timely manner. The service allows for the rapid deployment of a billing solution.

• Limited up-front investment is required. Small-sized and start-up operators can re-direct the initial budget into network rollout or promotion rather than the upfront cost of a billing system.

• Outsourcing reflects the growth of the business, with charges related to the volume of billing transactions.

• Competitive forces require operators to reduce their costs. This can be met with outsourcing, with the advantages that a service bureau can apply via economies of scales.

Offers

Our Outsourcing services has been developed specifically to enable industry domains such as Telcos, utilities and service companies, ISPs and ASPs to outsource their billing process.

It converges and integrates the functions of both the enterprise and business units to meet the needs of its customers with a common Operating System Technology.

We will deliver the combination of services that suits you best.

Our monthly billing package would:

• Take receipt of your CDRs from your switch (es), carrier or carriers
• Merge all your CDRs into a common format
• Take receipt of your latest customer data
• Process your CDRs according to your tariffs and policies
• Prepare and print itemized call statements and invoices for your customers
• Post your invoices and call statements to your customers
• Send you a file of billing details for import to FV Manager or your accounting system

You can choose a wide range of options and parameters including:

• How you round up your call duration
• What rate periods to use
• What billing rules apply
• What fixed or minimum charge you apply
• What tariff tables apply to each customer
• Special discount schemes like 'Friends and Family'
• Special rates for VPN billing
• What information is displayed on the bill
• What summaries are shown for frequently dialed numbers, call dispersal etc.
• What graphical analysis is produced for customers
• Include different payment messages on your invoice depending on customer and payment method
• Include informational messages for different customer groups

Features

• Combining CDRs from different sources.
• Identifying call destination from dialed digits.
• Collection of customer, line and tariff data for billing.
• Call rating using multiple tariff tables and rate periods
• Call rating for purchase cost and carrier bill reconciliation (for resellers).
• Creation of itemized statements.
• Creation of invoices (multiple items, previous invoice, cash received and balance brought forwards can all be shown).
• Creation of disk bills.
• Creation of agent commission statements.
• Printingof Call Statements, Invoices and Commission statements (to your design and on your paper).
• Fulfillment of Call Statements, Invoices and Disk bills.
• Return of processed CDRs for analysis.
• Return of processed CDRs with software for printing in-house.
• Return of invoice totals file for import to your accounting software.

Our Services has the following unique characteristics:

• RDBMS independent
• Supports multiple currency
• Regional Language support
• Inbuilt tool for Migration convenience
• Web-based for future proofing
• Unbundled packaging
• Java-based for easy customization
• Inbuilt EBPP
• ASP model for Telco applications ready
• High feature sets at low ownership cost